![]() The security answer has to be entered exactly as you first entered it in your account.Did you use a different birth date? Try to think if you used something other than your real birth date.If you are getting an error when trying to recover your password, it is possible that you are entering the wrong birth date or that you are entering your security answer incorrectly. Recovery tool is not accepting my birthday or security answer. If you need to send the info to a different email address, you will be required to enter your date of birth and tell us the answer to your security question. We will email recovery information to the address we have on file for your account. You will need to have the User ID for the account. Your User ID(s) will be emailed to that email address. You will enter the email address that was used to create an iLok account. Where can I find an invoice for an order placed with you? How do I change my account information or password on ? How do I consolidate multiple iLok accounts into one account, or merge licenses from multiple iLok USBs to a single iLok USB? I bought a used iLok USB or I am selling my iLok USB. I want to transfer an entire iLok to a different account. How do I remove an iLok USB from my account? My iLok USB is registered to a different iLok account. How do I register (add) an iLok USB to my iLok account? I am getting a message saying there is a problem with my account, or that my account is inactive. I have an iLok USB or User ID but the original user has left the company. What happens when I "link" my account to a software publisher? "I entered the wrong email address when I created the account!"Ī software publisher created my iLok account. "Why didn't I get a confirmation email from ?" The confirmation URL has an invalid activation code for your User ID." Why did I receive an email saying my iLok account password changed? I did not change my password. Managing all of your iLok USBs from a central account allows you to save on fees for services that apply when multiple iLok accounts are used.I can't remember my User ID and/or password. We recommend one iLok account per company or studio.Įven companies with over 100 iLok USBs use only one account. Alerting you to renewals of Zero Downtime subscriptions.īe sure to keep your email address current at all times.Contacting you if you forget your information.The email address on your account is used to contact you only in certain circumstances, such as: ![]() We value your privacy and strictly abide by the Privacy Policy. A user ID can contain up to 64 of these characters: Only if you do not already have an iLok account, sign up by clicking here or by clicking “Create Free Account” at. ![]() If you have an existing iLok account that you use on the website, click on “Sign In” and enter your User ID and password. Once you have run the License Support Installer, you can launch the iLok License Manager application. If your software requires you to use an older operating system, legacy installers including Windows 32-bit are available here. Download and run the License Support Installer for your operating system. ![]()
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